Privacy Policy

1. Introduction

digital.tel (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website and services, including Travel eSIM, Digital PBX, Virtual Office, and related business solutions (“Services”). We act as a data controller in respect of the personal data we process for the purposes described below.

2. Data we collect

We may collect and process the following categories of personal data:

• Account and identity data: name, email address, password (hashed), and any profile information you provide.
• Contact and communications data: phone numbers, billing and delivery addresses, and records of your communications with us.
• Usage and technical data: IP address, browser type and version, device information, log data, and how you use our website and Services.
• Payment data: billing details and payment history; we do not store full card numbers. Payment processing may be handled by third-party providers subject to their own privacy policies.

3. How we use your data

We use your personal data to:

• Provide, operate, and improve our Services.
• Create and manage your account and authenticate you.
• Process payments and send service-related communications.
• Respond to your enquiries and provide support.
• Send marketing communications where you have consented or where we have a legitimate interest, in accordance with applicable law.
• Comply with legal obligations, enforce our terms, and protect our rights and those of others.
• Analyse usage to improve our Services and security.

We rely on lawful bases under applicable data protection law, including consent, contract performance, legal obligation, and legitimate interests, as appropriate.

4. Sharing and disclosure

We may share your personal data with:

• Service providers: partners who help us deliver the Services (e.g. hosting, payment processing, communications), under contractual obligations to protect your data.
• Legal and regulatory bodies: when required by law or to protect our rights.
• Group and affiliates: where relevant for the operation of our business (e.g. shared systems with secure.tel where applicable).

We do not sell your personal data to third parties for their marketing purposes.

5. International transfers

Your data may be processed in countries outside your country of residence. Where we transfer data to countries that are not recognised as providing an adequate level of data protection, we implement appropriate safeguards (such as standard contractual clauses or other mechanisms approved by applicable law) to protect your data.

6. Retention

We retain your personal data only for as long as necessary to fulfil the purposes set out in this policy, including to satisfy legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymise it.

7. Your rights

Depending on your location, you may have rights including: access to your data; correction of inaccuracies; erasure (“right to be forgotten”); restriction of processing; data portability; objection to processing; and the right to withdraw consent. You may also have the right to lodge a complaint with a supervisory authority. To exercise your rights, please contact us using the details below.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security.

9. Children

Our Services are not directed at individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us so we can delete it.

10. Changes

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last updated” date. Material changes may be communicated by email or a notice on our site. We encourage you to review this policy periodically.

11. Contact

For privacy-related questions or to exercise your rights, please contact us via the details on our Help page or at the contact address published on this site.